We may collect information you provide directly to us, including:

Your name

Company or business name

Email address

Phone number

Job title or role

Business information

Appointment and scheduling information

Responses submitted through forms, surveys, assessments, or the Missed Profit Analysis

Information contained in emails, text messages, chat messages, phone calls, voicemails, or other communications with us

Any other information you choose to provide

Where permitted by law and appropriately disclosed, communications may also include call recordings, transcripts, summaries, or related communication data.

We may also collect information automatically when you use our website, including:

IP address

Browser and device information

Pages viewed

Links or buttons clicked

Referring websites or sources

Dates and times of visits

Cookie, analytics, and similar technology data

We may also receive information from service providers, connected platforms, business partners, or publicly available business sources where permitted by law.

How We Use Information

We may use information we collect to:

Respond to inquiries and requests

Provide the Missed Profit Analysis

Schedule and manage appointments

Provide and improve our services

Maintain customer and prospect records

Route inquiries and communications to the appropriate person or system

Follow up with prospective or existing customers

Send appointment confirmations, reminders, service updates, and other operational communications

Send marketing communications where permitted by law

Analyze website and business performance

Improve our website, services, processes, and customer experience

Prevent fraud, misuse, security incidents, or other harmful activity

Comply with legal, regulatory, or contractual obligations

AI, Automation, and Automated Processing

SamosetAI uses automation and artificial intelligence as part of its business operations and services.

Information you provide may be processed by automated or AI-assisted systems to perform functions such as:

Summarizing inquiries or conversations

Organizing information

Analyzing assessment responses

Routing inquiries

Preparing internal notes or call summaries

Personalizing follow-up

Scheduling or supporting appointments

Identifying possible business-process improvements

Improving service delivery and internal operations

We use these technologies to support business processes and human decision-making. They are not intended to make decisions that produce legal or similarly significant effects about you without appropriate human involvement.

Text Messages and Phone Communications

If you provide your phone number and consent to receive communications from SamosetAI, we may contact you by text message or telephone for purposes such as appointment reminders, scheduling, service updates, customer support, follow-up, and marketing communications where permitted.

Some communications may use automated technology or AI-assisted systems when you have provided the required consent or when otherwise permitted by law.

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.

You may also ask us not to call you again.

Consent to receive marketing communications is not a condition of purchasing goods or services.

Cookies and Analytics

We may use cookies, pixels, local storage, analytics tools, and similar technologies to understand how visitors use our website and to improve site performance, marketing, and user experience.

These technologies may collect information such as device type, browser type, IP address, pages visited, actions taken, and referring sources.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect how some website features function.

How We Share Information

We may share information with trusted service providers that help us operate our business, website, communications, scheduling, CRM, automation, analytics, hosting, security, and related systems.

These providers may process information only as necessary to provide services to us or as otherwise permitted by their agreements and applicable law.

We may also disclose information:

When required by law, regulation, legal process, or governmental request

To protect the rights, property, safety, or security of SamosetAI, our customers, or others

In connection with a merger, acquisition, financing, sale, reorganization, or transfer of some or all of our business or assets

With your consent or at your direction

SamosetAI does not sell personal information for monetary consideration.

Certain analytics or advertising technologies may be treated as “sharing” or similar activity under some state privacy laws. Where applicable, we will honor legally required rights and opt-out requests.

Client Data

SamosetAI may provide technology, automation, CRM, marketing, data, AI, communication, and operational services to business clients.

When we process personal information solely on behalf of one of our clients, the client generally determines how that information is collected and used. In those situations, SamosetAI may act as a service provider or processor rather than the primary business or controller.

If your information was collected by one of our clients, that client’s privacy policy may govern the collection and use of your information. Privacy requests concerning that data may need to be directed to the applicable client.

Data Retention

We retain personal information for as long as reasonably necessary to:

Provide services

Maintain business and customer records

Fulfill the purposes described in this Privacy Policy

Comply with legal, tax, accounting, contractual, or regulatory requirements

Resolve disputes

Enforce agreements

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction.

No website, transmission method, database, or electronic system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Your Choices and Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request:

Access to information we hold about you

Correction of inaccurate information

Deletion of certain information

Information about how your data is used or disclosed

A copy of certain information

Opt-out from certain marketing communications

Opt-out from certain uses of personal information where required by law

We will not discriminate against you for exercising privacy rights available under applicable law.

To submit a privacy request, contact SamosetAI using the contact methods available at samosetai.com.

We may need to verify your identity before completing certain requests.

Marketing Communications

You may unsubscribe from marketing emails using the unsubscribe link included in the message.

You may opt out of marketing text messages by replying STOP.

Even after opting out of marketing communications, we may still send non-marketing communications that are necessary for existing services, transactions, appointments, security, or legal obligations.

Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

SamosetAI is not responsible for the privacy practices, security, content, or policies of third parties. We encourage you to review the privacy policies of any third-party services you use.

Children’s Privacy

Our website and services are intended for businesses and adults and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the top of this page.

Your continued use of our website after an updated Privacy Policy is posted constitutes acknowledgment of the revised policy.

Contact SamosetAI

If you have questions about this Privacy Policy or want to submit a privacy request, contact SamosetAI through the contact information available at:

samosetai.com